Support

Relivio brings your old photos back to life. Add color to black & white images, create motion videos where faces blink and heads turn, or save memories as Live Photos. AI does the work—your originals stay safe.

Relivio is available on iPhone (iOS 17.6+), Apple TV (tvOS 17.0+, viewing only), and Home Screen Widgets. All your photos sync automatically across devices via iCloud.

No sign-in is needed. Relivio works automatically using the Apple Account on your device. Your credits, photos, and settings sync across all devices linked to the same Apple Account.

Yes. Photos are stored on your device and sync via your private iCloud account. Relivio cannot browse your photo library—we can only save photos to your Photos library.

When you tap Restore, your photo uploads securely, AI analyzes it and adds realistic colors, then the result downloads to your device (usually about 45 seconds). Your original stays untouched.

Restore adds realistic colors to black & white photos. Animate brings photos to life with blinking eyes and gentle movements. Each costs 1 credit. You can restore first, then animate for best results.

Yes. Batch processing lets you process up to 10 photos at a time. Select photos, choose Restore or Animate, and all will be processed. Uses 1 credit per photo; failed photos are automatically refunded.

Your credit is automatically refunded. You'll see an error message and can tap to retry. Common causes include network issues—simply retry when you have a stable connection.

From the photo detail view, swipe to the version you want, tap Save, and choose which version(s) to save. Photos are saved to the "Relivio" album in your Photos app.

A Live Photo is Apple's format that combines a still image with a short video. Relivio creates Live Photos from animated photos. Set your preferred animation format to Live Photo in Settings, then animated photos will save as Live Photos automatically.

Yes. Tap the share button to share your original, restored, or animated (as MP4 video) photos. Share to Messages, social media, email, AirDrop, or any app that accepts photos and videos. Note: Live Photos can only be saved to your library, not shared via the share sheet.

Original date taken, location (if present), and filename are preserved. Your colorized 1962 wedding photo still appears in your library where it belongs—not filed under today.

When signed in with Apple, photos sync automatically across all your Apple devices via your private iCloud storage. Delete a photo on one device and it's gone everywhere.

Yes. Process photos on iPhone or iPad, then open Relivio on Apple TV (same Apple Account). Your restored photos appear automatically. Note: Processing requires iPhone or iPad.

Offline you can view existing photos, add new ones, and browse your library. Internet is required for processing, downloading results, syncing, and purchasing credits.

Go to Settings > Sync to see current status, last sync time, pending items, and a link to iOS Settings if iCloud is disabled.

Relivio uses a simple pay-per-use system: 1 credit = 1 restoration, 1 credit = 1 animation. New users receive 2 free credits to try it out. After that, buy credits when you need them—they never expire. Credits are tied to your Apple Account and sync across all your devices.

We offer several credit packs with volume savings. Tap the credits icon to see current pricing.

No, credits never expire. Once purchased, they remain in your account until used and sync across all devices signed into the same Apple Account.

You'll see a prompt to purchase more credits. Processing won't start until you have sufficient credits. For batch processing, you need enough credits for all selected photos.

Small (1 photo), Medium (2 photos side-by-side), and Large (4-photo grid). All display restored photos with navigation arrows to browse your collection.

Long-press your home screen, tap the + button, search for "Relivio", choose a size, tap Add Widget, and position it. You can add multiple widgets.

Yes. Each widget has left/right arrows to browse through your photos, and tapping a photo opens it in the full app. Widget content refreshes periodically in the background.

Yes. Widgets update when new photos are added, photos finish processing, or you navigate to a different photo. Updates happen in the background.

Browse restored photos on the big screen, view in full-screen with swipe navigation, enjoy slideshow mode with Ken Burns effect, and watch animations play automatically.

Photos sync automatically via iCloud. Sign in on iPhone, process photos, then open Relivio on Apple TV (same Apple Account). Photos appear within minutes.

No, Apple TV is for viewing only. Process photos on iPhone or iPad, and results automatically sync to Apple TV.

Slideshow creates an ambient display with auto-advancing photos, Ken Burns effect (gentle pan and zoom), shuffle option, and full-screen presentation. Perfect for family gatherings.

Open a photo in Photos, tap Share, select Relivio, choose Restore or Animate. Processing starts immediately—the fastest way without opening Relivio first.

Yes. Select up to 10 photos in Photos, tap Share > Relivio, choose your action, preview and edit your selection, then confirm to start processing.

"Add to Relivio" imports photos without processing. No credits used—photos are added to your library for processing later.

"Sign in required" : Open Relivio and sign in. "Not enough credits" : Purchase in the app. "No connection" : Check internet. "Photo too large" : Try smaller image (max ~20MB).

Check: internet connection (required), sign-in status (must be signed in), credit balance, and photo format (JPEG or PNG work best). Try restarting the app if issues persist.

Photos app > Albums > Relivio. The album is created on first save. If missing, check photo library access is granted and try saving again.

Check: same Apple Account on both devices, iCloud enabled, internet on both devices, and allow time for sync. Try closing and reopening Relivio on Apple TV.

Credits are tied to your Apple Account and restore automatically when you sign in. No restore button needed—just sign in with the same Apple Account you used to purchase.

English, German, Spanish, French, Italian, Portuguese, Dutch, Swedish, and Norwegian. The app automatically uses your device's language setting.

No. Relivio uses add-only access—we cannot browse or read your existing photos. We can only add new photos when you tap Save. Your library remains completely private.

Swipe left on a photo in your library, or tap to select then tap Delete. This removes all versions from Relivio on all devices. Photos saved to your Photos library remain there.