Support

Relivio brings your old photos back to life. Add color to black & white images, create motion videos where faces blink and heads turn, or save memories as Live Photos. AI does the work - your originals stay safe.

Relivio is available on iPhone (iOS 26.0+), Apple TV (tvOS 17.0+, viewing only), and Home Screen Widgets. The family tree on Apple TV needs Relivio Pro; viewing photos there is free. All your photos sync automatically across devices via iCloud.

No sign-in is needed. Relivio works automatically using the Apple Account on your device. Your credits, photos, and settings sync across all devices linked to the same Apple Account.

Yes. Photos are stored on your device and sync via your private iCloud account. Relivio cannot browse your photo library - we can only save photos to your Photos library.

When you tap Restore, your photo uploads securely, AI analyzes it and adds realistic colors, then the result downloads to your device (usually about 45 seconds). Your original stays untouched.

Restore adds realistic colors to black & white photos. Animate brings photos to life with blinking eyes and gentle movements. Each costs 1 credit. You can restore first, then animate for best results.

Yes. Batch processing lets you process up to 10 photos at a time. Select photos, choose Restore or Animate, and all will be processed. Uses 1 credit per photo; failed photos are automatically refunded.

Your credit is automatically refunded. You’ll see an error message and can tap to retry. Common causes include network issues - simply retry when you have a stable connection.

From the photo detail view, swipe to the version you want, tap Save, and choose which version(s) to save. Photos are saved to the "Relivio" album in your Photos app.

A Live Photo is Apple’s format that combines a still image with a short video. Relivio creates Live Photos from animated photos. Set your preferred animation format to Live Photo in Settings, then animated photos will save as Live Photos automatically.

Yes. Tap the share button to share your original, restored, or animated (as MP4 video) photos. Share to Messages, social media, email, AirDrop, or any app that accepts photos and videos. Note: Live Photos can only be saved to your library, not shared via the share sheet.

Original date taken, location (if present), and filename are preserved. Your colorized 1962 wedding photo still appears in your library where it belongs - not filed under today.

Relivio finds faces in your photos entirely on your device using Apple Vision. Nothing is uploaded and no photo leaves your iPhone for face detection. When you tag a face with a name, that tag syncs privately through your own iCloud - only you can see it.

Open a photo and tap a detected face to give it a name, or pick an existing person. To remove a tag, tap the face again and choose to untag it. You are always in control - tags are yours to add or remove at any time, and your changes sync across your devices.

The family tree connects the people you tag into relationships - parents, children, partners, and more. It gives your photos a living structure, so a face becomes a person and a person becomes part of your family memory. The tree stays private and syncs through your iCloud.

Yes. Relivio imports standard GEDCOM files (.ged), the common format used by genealogy apps and websites. Your existing family data - names, relationships, and dates - comes straight in, so you don’t have to rebuild your tree by hand.

No. Credits are only used for Photos AI restoration and animation. Tagging faces, adding people and building your family tree by hand are free with no limit. Importing a GEDCOM file, exporting your tree and viewing it on Apple TV are part of Relivio Pro. Choose yearly access or a lifetime unlock.

Tap the record button and speak the memory behind a photo or a person - a name, a moment, what happened. Relivio captures your voice and keeps it with the photo or person it belongs to. Your first 5 memories are free and there is no time pressure; Relivio Pro removes the limit.

Yes. You can bring in existing audio from the Files app, including recordings made in Voice Memos. Just choose the file and Relivio adds it as a memory, ready to transcribe.

Transcription runs on-device and supports a wide range of languages. For Portuguese, Relivio asks at record time whether to use the European or Brazilian variant, so your transcript matches how you speak. If a language model isn’t available on your device, you can still keep the recording.

After a memory is transcribed, Relivio can create a short summary of it entirely on your device. Nothing is uploaded. On-device AI summaries need a supported device and language; where they aren’t available, your full transcript is always kept.

Yes. Your recordings, transcripts and summaries sync privately through your iCloud, so a memory you record on your iPhone is there on your other devices too. Syncing never uses credits.

When signed in with Apple, photos sync automatically across all your Apple devices via your private iCloud storage. Delete a photo on one device and it’s gone everywhere.

Yes. Process photos on iPhone or iPad, then open Relivio on Apple TV (same Apple Account). Your restored photos appear automatically. Note: Processing requires iPhone or iPad.

Offline you can view existing photos, add new ones, and browse your library. Internet is required for processing, downloading results, syncing, and purchasing credits.

Go to Settings > Sync to see current status, last sync time, pending items, and a link to iOS Settings if iCloud is disabled.

Relivio uses a simple pay-per-use system for photo AI: 1 credit = 1 restoration, 1 credit = 1 animation. New users get 2 free credits to try it out. After that, buy credits when you need them - they never expire. Credits are only ever used for Photos AI. People, face tagging and your first 5 memories are free; Relivio Pro removes the memory limit and adds family tree import, export and Apple TV. Choose yearly access or a lifetime unlock. Credits are tied to your Apple Account and sync across your devices.

We offer several credit packs with volume savings. Tap the credits icon to see current pricing. Credits only apply to Photos AI - restoring and animating - while People and Memories features are always free.

No, credits never expire. Once purchased, they stay in your account until used and sync across all devices signed into the same Apple Account. And since People and Memories cost nothing, your credits are only ever spent on photo restoration and animation.

You’ll see a prompt to buy more credits. Photo processing won’t start until you have enough credits. For batch processing, you need enough credits for all selected photos. This only affects Photos AI - building your family tree and recording memories never requires credits.

No. Credits are only used for Photos AI restoration and animation, and nothing in People or Memories ever spends one. Tagging faces, building your family tree by hand, and recording, transcribing and summarising your first 5 memories are all free. More than 5 memories, and family tree import, export and Apple TV, come with Relivio Pro. Choose yearly access or a lifetime unlock. Credits never expire.

Small (1 photo), Medium (2 photos side-by-side), and Large (4-photo grid). All display restored photos with navigation arrows to browse your collection.

Long-press your home screen, tap the + button, search for "Relivio", choose a size, tap Add Widget, and position it. You can add multiple widgets.

Yes. Each widget has left/right arrows to browse through your photos, and tapping a photo opens it in the full app. Widget content refreshes periodically in the background.

Yes. Widgets update when new photos are added, photos finish processing, or you navigate to a different photo. Updates happen in the background.

Viewing photos is free: browse restored photos on the big screen, view in full-screen with swipe navigation, enjoy slideshow mode with Ken Burns effect, and watch animations play automatically. The family tree on Apple TV is part of Relivio Pro.

Photos sync automatically via iCloud. Process photos on your iPhone, then open Relivio on Apple TV (same Apple Account). Photos appear within minutes.

No, Apple TV is for viewing only. Process photos on iPhone or iPad, and results automatically sync to Apple TV.

Slideshow creates an ambient display with auto-advancing photos, Ken Burns effect (gentle pan and zoom), shuffle option, and full-screen presentation. Perfect for family gatherings.

Open a photo in Photos, tap Share, select Relivio, choose Restore or Animate. Processing starts immediately - the fastest way without opening Relivio first.

Yes. Select up to 10 photos in Photos, tap Share > Relivio, choose your action, preview and edit your selection, then confirm to start processing.

"Add to Relivio" imports photos without processing. No credits used - photos are added to your library for processing later.

"Not enough credits" : Purchase in the app. "No connection" : Check internet. "Photo too large" : Try smaller image (max ~20MB).

Check: internet connection (required), iCloud status (signed in to your Apple Account on the device), credit balance, and photo format (JPEG or PNG work best). Try restarting the app if issues persist.

Photos app > Albums > Relivio. The album is created on first save. If missing, check photo library access is granted and try saving again.

Check: same Apple Account on both devices, iCloud enabled, internet on both devices, and allow time for sync. Try closing and reopening Relivio on Apple TV.

Credits are tied to your Apple Account and restore automatically across your devices using the same Apple Account. No sign-in or restore button needed - it happens automatically.

English, German, Spanish, French, Italian, Portuguese, Dutch, Swedish, and Norwegian. The app automatically uses your device’s language setting.

No. Relivio uses add-only access - we cannot browse or read your existing photos. We can only add new photos when you tap Save. Your library remains completely private.

Swipe left on a photo in your library, or tap to select then tap Delete. This removes all versions from Relivio on all devices. Photos saved to your Photos library remain there.